Shipping & Returns
Shipping Policy
Delivery estimates vary by product and destination. Please check the product page for the available shipping estimate before ordering. Processing time may be additional. Business days exclude weekends and public holidays.
Review the available delivery options and shipping charges at checkout before placing your order. For delivery questions or a delayed order, contact us through the store chat and include your order number.
Return & Exchange Policy
Damaged, defective, wrong or missing items: contact us through the store chat as soon as possible, preferably within 30 calendar days of delivery. Include your order number and clear photos or a short video of the issue, packaging and shipping label. We will review the issue and arrange an appropriate refund or replacement.
Contact our store before sending any item back. Do not send returns directly to Zendrop or to the address on the parcel. We will provide instructions if a physical return is needed.
Other return or exchange requests are reviewed individually, subject to applicable law. Where EU withdrawal rights apply, you generally have 14 calendar days after delivery to notify us that you wish to withdraw, subject to legal exceptions.
Approved refunds are issued to the original payment method; bank processing times vary. This policy and the 30-day reporting recommendation do not limit your statutory withdrawal or warranty rights.